Chelsea Residence at U of T
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FAQs

Will I be able to stay over the Winter Break?

Yes, students staying at the Chelsea will be able to stay over the winter break period (December 22 – January 2). 

Will there be U of T residence staff on-site?

Yes, there will be a team of residence life staff who will live on site to provide support and programming for students. 

Residence staff provide residents with a safe, diverse, vibrant, and cooperative community that is conducive to academic success and personal development. These staff members help to build a sense of community between students, host social events and plan outings. The residence dons are supervised by two Residence Life Coordinators and an Assistant Dean, Residence Life who will all be living onsite.

Is there WIFI at the Chelsea Hotel?

Yes, the Chelsea Hotel has WIFI access and you will be able to connect to this when you move in.


Will I have a single or double room at the hotel?

Students will be placed in a single or double occupancy rooms at the hotel. Students will have a chance to indicate their preference on the application, but room type cannot be guaranteed. If you have accessibility-related needs, please contact Accessibility Services.

If I am placed in a Double Room, when will I know who my roommate is?

If your roommate has allowed us to share their information with you, we will send along their contact information to you as soon as possible. 

What size are the beds in the hotel?

Students in single and double occupancy rooms will each have a double-sized bed. All bed linens will be provided by the hotel.


Can I have a mini fridge or microwave in my room?

Microwaves are prohibited in the hotel rooms. However, one mini fridge is permitted in each room.

Are there any study facilities at the hotel?

Each room at the hotel will have a desk. There are several common rooms available for students’ exclusive use for study and other activities. The first room is the Monarchs located on the first floor of the hotel near the Gerrard st. entrance. This space is open 24/7 and permits group study and socializing. Additionally, the communal microwave is stored in this space.

The second space is the Mountbatten Salon located on the second floor of the hotel. This space is open 24/7 and is a designated quiet zone for studying, exams, and other independent work. The Chelsea Hotel also has a large outdoor patio that is available to all hotel guests seasonally.

There are also six rooms bookable in advance for individual study. To book a time slot in one of these rooms, please log in to StarRez, and select your current term application from the Manage my Housing page.

Will I have access to the pools and fitness rooms at the hotel?

These spaces will not be accessible to students; however, you will have access to pools and fitness rooms and activities on-campus at Hart House and the Athletic Centre. 

Will my room be cleaned by hotel staff?

Students will be responsible for cleaning their own rooms and purchasing their own cleaning products. Garbage and recycling can be left neatly outside your door in a tied-closed plastic garbage bag and it will be disposed of for you. Students can contact the Front Desk of the hotel to request to have their rooms vacuumed, as needed. New linen and towels will be provided a maximum of once a week upon request to the Front Desk of the hotel.

Can I bring my bike?

The hotel has bike racks on site with space for about 20-25 bikes. Keep in mind that these racks are also available to other hotel guests. Additionally, there are other outdoor bike racks located around the hotel property. We also recommend that students consider a service such as Bike Share Toronto.

What security measures are in place?

The Chelsea Hotel is located on Gerrard Street West close to the intersection of Bay and Gerrard Streets. The University is reserving students-only full floors. Its Front Desk is open and staffed 24 hours and there is an on-site security team 24 hours a day. The Residence Life Team at the hotel are also available to assist with any noise disturbances, student concerns, and any emergency situations that may arise. U of T Campus Safety will also attend if necessary. Students in the hotel can also utilize Campus Safety Services, who work in partnership with the University and community. 

Additionally, the University of Toronto TravelSafer program provides safe escorts to and from any building on the St. George Campus, including the Chelsea Hotel. TravelSafer is available 7 days a week, 365 days a year from dusk till dawn. Call 416-978-SAFE (7233) any time to arrange for patrollers to come to your location during service hours. It is also possible to arrange for regular walks with the same pick-up location and time each week. 

Students will be required to wear University designated lanyards at all times when on student-only floors to help security staff identify them.

Campus Safety will be patrolling student floors 24/7.

What if I don’t get along with my roommate?

If you are experiencing difficulties in your relationship with your roommate, you should approach your Don as soon as possible. They can assist you in identifying communication strategies or, if necessary, they may intervene if you and your roommate are unable to resolve the situation on your own. The Residence Dons are extensively trained to help residents manage roommate conflicts.  

Can I get a letter for proof of residence?

Proof of residence letters can only be provided after a student has checked in to their residence and received their room number as this forms part of your address. After move-in, proof of residence letters can be printed from your StarRez account under the “Manage My Housing.” Please check back after you have arrived and checked in to your room. 

Get in touch

If you have any questions, please review the website then contact us at info.chelsea@utoronto.ca or by calling the Chelsea Hotel at 416-595-1975 and requesting to be connected to the Gerrard Room where the Residence Life Office is located.

We appreciate your patience as we get to your inquiries. Please limit any in-person visits to the Residence Life Office where possible. Our office is open Monday-Friday, 9 am-5 pm and is closed mid-day from 12 pm-1 pm. We are located within the Chelsea Hotel, directly across from the Gerrard St. entrance of the hotel.