IMPORTANT NOTICE:

Due to COVID-19, some of the services, amenities and protocols outlined below may be reduced and/or revised. Please visit our COVID-19 Information & Response page for the most up-to-date information or email us at chestnut.residence@utoronto.ca

 

Frequently Asked Questions

AdmissionsSummer ResidenceChestnut Dining HallEarly Arrival/Late ArrivalFeesGuest Policy Rooms & Roommates Services Student Spaces Winter Break

When will I get an offer?
Spaces will be offered to students in the applicant pool based on the following criteria:

  • Returning Students:  will start to receive offers starting in late March, until spots are full
  • First Year Students:  with the housing guarantee will be sent offers on a rolling basis until all students have received an offer at one of the residences; this process will begin in June 2020
  • New Upper Year Students: offers will start to go out in late March, until spots are full

Offer letters are sent to the email address on ACORN . Please make sure this address is up to date. 

What is my offer status?
You can check your status on the University of Toronto Housing portal.

  • Submitted – this is the default status when you initially apply for residence
  • Offered – you have been sent an offer, be sure to follow the steps in the offer letter that was emailed to you
  • Declined – you have declined an offer that was sent to you
  • Complete Pending Assignment – you have accepted your offer and selected your meal plan, but you have yet to select/be assigned a room; be sure to follow the email instructions you’ll receive beginning in mid-August regarding how to select a room
  • Accepted – you have selected your room/been assigned a room but have yet to select a move-in time slot; be sure to follow the email instructions you’ll receive beginning in mid-August regarding how to select a move-in time slot
  • Assigned – you have accepted your offer, selected your meal plan, room and move-in time slot, and you are ready to move into residence! See you soon!

What happens if I cancel in the summer?
If after accepting an offer of residence a student decides that they no longer wish to live in residence, they are encouraged to notify us immediately. A fee schedule applies for cancellation prior to move in. For full details, please see our Cancellation and Early Withdrawal section or refer to your Occupancy Agreement available for review on our Rights & Responsibilities section.

If you would like to cancel, please email chestnut.residence@utoronto.ca to let us know. Be sure to include full name and student number. 

What if I can't get my under 16 contract in before my deadline?
If you’re under 16 at the time of the contract signature, we need you to send in a contract with your own signature along with the signature of your parent or guardian. Send us a fax copy to 416-585-3197 or an email copy to chestnut.residence@utoronto.ca before the deadline. Your acceptance is not considered complete until we receive a signed copy of the contract.  Once we receive the contract, your status  will change to “Accepted”.

Can I make changes to my profile?
Once a section is saved, you cannot make changes to it.  If you need to make a change, please contact us chestnut.residence@utoronto.ca

How do I apply to the general waitlist for St. George campus residences?
Please visit the Starportal website, select which kind of housing you are looking for, and you will be directed to this page where to may apply to be on the waitlist.

 

 

Where can I find out more about Admissions?
Full details about admissions is available on the Admissions section of our website. 

When does the summer session start and end?
  1. If you are not a Chestnut resident

The contract dates will be from May 1st 2020 to August 22 @ 12:00 NOON

  1. If you are a current Chestnut resident (not planning to live here next academic year)

The contract dates will be from April 29th 2020 to August 22 @ 12:00 NOON

Please Note:

  • If you have course work due beyond this date, you will still be required to leave Chestnut. We require the remaining time in order to prepare all rooms for move-in in September.
  1. If you are a current Chestnut resident and planning to live here next academic year

The contract dates will be from April 29th 2020 to September 6th 2020.

How long can I live here during the summer?
  1. If you are applying through Starportal

Students may apply for a full summer stay (4 months) or a monthly stay which is defined as a minimum 30-day booking. Student rates will apply.

  1. If you are booking a room through an external website or through the Front Desk

You may book a room at Chestnut for any length of time during the summer session. Student rates will not apply. Regular Public Guest/Nightly stays start from $156/night. For more information on our public guest and nightly stays, please visit our Urban B&B website.

When will I get an offer?

Offers will start going out as early as late February. Assuming you meet our eligibility requirements and space permits, you will be contacted by email with an offer.

How do I pay for the summer session at Chestnut?
  1. If you applied through Starportal and you are a U of T student

Your first payment must be submitted through the application on Moneris. Once this payment is completed it unlocks the remaining sections of your application. You will pay the remaining balance through your Acorn account.

  1. If you applied through Starportal and you are NOT a U of T student

Your first payment must be submitted through the application on Moneris. Payment for the remaining balance of fees can be made through the Front Desk frontdesk.chestnut@utoronto.ca(416-977-0707) or a bank draft delivered to the Residence Life Office.

Will my summer stay include a meal plan?

All rates include a mandatory meal plan that provides 3 boxed meals a day (breakfast, lunch and dinner).

This arrangement is unique to our Summer 2020 session due to revised guidelines and protocols related to COVID-19.

What types of food can I expect?

Details for the 2020-21 academic year coming soon!

Can I use my residence dollars at the U of T Bookstore or to do laundry?

No. 

Your residence dollars can be used as follows:  

*Only items prepared by Food Services will be tax exempt. For example, a pre-packaged product such as a bag of chips would not be tax exempt, but a sandwich and beverage prepared on campus using raw ingredients would be tax exempt. 

Can I change my meal plan?

If you select the Standard Meal Plan but afterwards determine the Lite plan to better suit your needs you will have up to September 30, 2020 to change your selection. No changes are permitted after September 30, 2020. 

If you select the Lite Meal Plan and determine you may need more residence dollars, balances may be topped up during the academic year by contacting the Residence Life Office; funds will take up to 24 hours to appear in your account. If you require a more immediate balance top up on your account please visit the Food Services Administrative Office at: 229 College St, Suite 200. Funds can be added with immediate effect by using either a debit or credit card. 

What is the difference between the meal plans?

The only difference between the plans are the amount of residence dollars included. Both plans allow you to purchase the same items from the Chestnut Dining Hall, New College Dining Hall and select retail outlets across campus. The only difference is the starting balance and corresponding meal plan fee. 

Standard Meal Plan: This plan works best for those who have an average to larger appetite and includes $5495 Residence Dollars for the academic year 

Lite Meal Plan: This plan works best for those who have an average to lighter appetite and includes $4850 Residences Dollar for the academic year 

Balances may be topped up during the academic year by contacting the Residence Life Office; funds will take up to 24 hours to appear in your account. If you require a more immediate balance top up on your account please visit the Food Services Administrative Office at: 229 College St, Suite 200. Funds can be added with immediate effect by using either a debit or credit card. 

Where can I use my Residence Dollars?

Your residence dollars can be used as follows:  

*Only items prepared by Food Services will be tax exempt. For example, a pre-packaged product such as a bag of chips would not be tax exempt, but a sandwich and beverage prepared on campus using raw ingredients would be tax exempt. 

Is the Chestnut Tree Dining Hall open over Reading Week?

Details for the 2020-21 academic year coming soon!

Yes! However, Chestnut Dining Hall will be operating on holiday hours and closing at 8PM each night throughout Reading Week (February 17 – 21, 2020).

What if I don't want a meal plan?
Meal plans are mandatory.  Chestnut Residence does not have cooking facilities for residents so all of the food is served out of the dining hall.  Don’t worry, the food is delicious! 

Where can I find the weekly menus?

Where can I find out more about the Dining Hall and my meal plan?

What if I have allergies or dietary restrictions?

Over the years we have accommodated many students with specific dietary needs who live in residence and dine with us multiple times a day. 

If you wish to meet to discuss allergens/intolerances and/or dietary restrictions due to medical conditions, we ask that you fill out and submit the Allergen/Dietary Form. 

Students are also encouraged to contact our Registered Dietitian and Food Safety Officer (dietitian@utoronto.ca) with any requests for dietary accommodations or allergies. They can help navigate the dining hall, and also help to establish accommodations for complex allergies or dietary restrictions. 

Students who indicate that they require dietary accommodations when applying to these residences will have their circumstances reviewed by the Residence Life Offices and be contacted by our Registered Dietitian and Food Safety Officer if necessary. When the student arrives to Chestnut they will also be introduced to the culinary teams who will support their needs throughout the school year. Students with anaphylactic allergies are always asked to have their auto-injector on them in case of emergency. 

Why do I not get to use the entire dollar amount I paid for my meal plan?

The cost of the Residence Meal Plan is comprised of 2 different parts:  

  • Residence Dollars (the actual dollar amount available to purchase items with) 
  • Residence Capital Improvement Fund (CIF) 

The Capital Improvement Fund (CIF) is used for capital investments that directly enhance residence dining environments, facilities, experience and equipment. It is deducted directly from your meal plan fees and cannot be used to make food purchases. Examples of utilising CIF funds are the development of a mobile order and pre-payment smartphone application that provides for flexibility and a greatly enhanced student experience or preparing a safe dining hall environment with the development of infrastructure, physical changes, and implementation of relevant safety protocols such as those associated with and responding to the recent COVID-19 Pandemic. 

FEES BREAKDOWN: 

Please note: All costs and fees associated with the meal plan outlined above are included in your residence fees. 

How can I check my meal plan balance?

Your account balance is printed on the receipt you receive when making a purchase or entering a Dining Hall. Your balance is also available online 24/7 on the Food Services Manage My Account webpageAlternatively, you may also contact the Food Services Office at any time and they can provide you your account balance.  

Can I top up my meal plan if I run out?

Yes! Balances may be topped up during the academic year by contacting the Residence Life Office; funds will take up to 24 hours to appear in your account. If you require a more immediate balance top up on your account please visit the Food Services Administrative Office at: 229 College St, Suite 200. Funds can be added with immediate effect by using either a debit or credit card.   

What happens if I have money left over at the end of the year?

For students who do not use all their residence dollars prior to the end of term, balances will be automatically carried over for use in the summer and/or following academic term. Carryover is up to a maximum of 50% of the total Residence Dining Dollars or the remaining balance at end of academic year less a 10% administrative fee 

 Example:  

Standard Plan: $5495 Residence Dining Dollars 

Maximum Carryover allowed before 10% administration fee $2747.50.  

$2472.75 Applied as Residence Carryover 

There are no refunds on remaining balances and residence dollars can only be used in resident dining halls and/or University of Toronto Food Services operated retail outlets. 

Do I receive a refund on my meal plan if I move out of residence?

If you are authorized to move out of residence and withdraw before February 1st, you will have your meal plan fees pro-rated to the date of  your departure and will be refunded any outstanding amount, minus the non-refundable $300 Capital Improvement Fund (CIF)After February 1st, Students will be able to carryover or have a refund processed up to a maximum of 50% of the remaining funds minus a 10% administrative fee. Refunds will not be issued but you will continue to have access to spend the remainder of your residence dining dollars for the remainder of the term. 

Can I move-in BEFORE my sceduled move-in day in September?

For those who are experiencing circumstances that are unavoidable and are requesting special consideration to arrive early (prior to August 29th, 2020) and who do not need to quarantine, please review our Early Arrival information and application form outlined on our Admissions page.

What if I only want to move in 2 days early?

There is a one week minimum charge for early arrivals. There is no pro-rated fee if you stay for less than 7 days.

Can I move-in AFTER my the scheduled move-in period?

Although we certainly encourage you to move in during the designated move-in times, if you realize you are unable to do so, you do have some flexibility.

Please see your Occupancy Agreement for the date by which you must take possession of and occupy your room. If you fail to do so, the room reservation and this licence are automatically forfeited and cancelled, and the University may license the room to another resident.

EMAIL US 
To move in late, please send an email to chestnut.residence@utoronto.ca with your estimated date and time of arrival so we know to still expect you.

LET YOUR ROOMMATE KNOW (if applicable)
We strongly recommend you let your roommate know so that they are aware.

IMPORTANT CHECK-IN DETAILS
As you will be checking into your room for the first time, when you arrive, we request that you check-in at the Front Desk to get your room key, mailbox key and laundry card. Hours for the Front Desk are 7:00 AM – 11:00 PM weekdays (Sunday – Thursday) and open until midnight on Friday and Saturday.

If you arrive after hours when the Front Desk is closed, you will have to sign-in with the Security Desk to gain access to your room. You will then have to check-in with the Front Desk the following morning in order to obtain your keys.

When will my fees be posted to ACORN?

Residence fees will be posted to your ACORN account at the end of August.

Please refer to our Fees page for further details including deadlines for payments.

How much do I owe for each payment?
  • Your fees depend on your room type and meal plan
  • Please refer to our Fees page for further details including deadlines for payments.
How can I pay?
When should I pay?
  • It takes about 5-7 business days for payments to post to ACORN, so be sure to pay 5-10 days before the due dates (please refer to your fees schedule for applicable deadlines)
  • International payments can take more time
What if I pay less than 5 days before the deadline?
  • If you pay less than 5 business days before the deadline, it’s not likely that your payment will post by the deadline
  • Check your ACORN account near to the deadline to see if your payment has appeared
Will I be charged interest for late payments?
  • Outstanding charges on your account from prior sessions are subject to a service charge as of the 15th of every month until paid in full
  • If not paid in full, any outstanding account balance is subject to a monthly service charge of 1.5% compounded (19.56% per annum); please refer to the University of Toronto Student Accounts website for rate changes
Can I pay the entire residence fee now?
Yes, you can make both payment installments at the same time.
How will ACORN know that I’m making a payment for my residence fees?
  • ACORN takes all payments and automatically allocates them to the oldest charge
  • As long as your ACORN account has a payment in the amount of the first installment we count it as paid, even if the payment was not allocated to your Chestnut charges
I am getting OSAP, can I defer my residence fees?

Residence fees cannot be deferred (like tuition fees).

Please note as well that OSAP funding has not typically been able to cover the full costs of both tuition and residence fees. As such, you’ll want to ensure you plan accordingly and we suggest first connecting with your Registrar’s office to determine what options may available to you in terms of financial aid (grants, bursaries, etc.).

Can I claim my residence fees on my income tax?

Under the Income Tax Act, universities are exempt from paying municipal property taxes. As such, Residence fees cannot be claimed as rent for income tax purposes.

The Ontario Income Tax Act stipulates that all students living in designated university (tax-exempted) student residences are limited to an Ontario Energy and Property Tax Credit claim based on an occupancy cost of $25 for the time they resided in the student residence. Therefore, the amount that can be claimed for income tax purposes is $25 and not the full amount of residence fees paid. On Line 6114 (Student Residences) of your income tax return, tick the box to claim $25 as your occupancy cost for the part of the year you lived in residence.

For more information, please visit the Ontario Ministry of Finance website.

Where can I find out more about Fees?
  • You can find out more details by visiting our Fees section 
 

Due to COVID-19, no guests are permitted at this time and the guest policy outlined below has been temporarily suspended. 

Can I have a guest in residence?

  • Chestnut residence has a guest policy, as outlined in the Community Standards
  • All guests must be signed in at the Front Desk by producing government issued photo ID and receiving a Guest Pass
  • A guest pass must be carried at all times and is dated and expires at noon the following day
  • A resident must accompany his/her guest(s) at all times and take full responsibility for the conduct of his/her guest(s) on the premises.

How many guests can I have?

  • A student may host a maximum of 4 guests at a time

Can I have a guest stay overnight?

  • Arrangements for a guest to remain overnight may be made providing prior agreement is reached with your roommate.
  • No guest may stay in the residence for more than three consecutive nights and for no more than a total of ten (10) nights during the Occupancy Period.
  • Any questions or concerns regarding overnight guests can be directed to your Don.

Where can I find out more about the Guest Policy?

I am a 1st year student - will I be placed in a single room or double room? Will I have a roommate?

1st year students are typically placed in double rooms, allowing them the opportunity to connect with a peer and build relationships in residence.  However, given health and safety considerations surrounding the pandemic, we are amending our policy to limit accommodation to 1 student per room.  

If conditions later change and we are safely able to house students per room, the option will be given to residents who are residing in our double room type to choose a roommate (this will not be an option for students who are residing in single room type). If students choose to have a roommate, they will be given a discount to reflect the double room type rate. 

How do I choose a room and floor?

      • You will be provided the option to select both your room/floor – detailed instructions will be sent via email in August 
      • To assist in your decision, you are encouraged to read more about our Floor Communities & Student Rooms
      • Please keep in mind that all students will be placed in a room by themselves, however, if conditions later change and we are safely able to house students per room, the option will be given to residents who are residing in our double room type to choose a roommate (this will not be an option for students who are residing in our single room types). 
Can I make changes to my room selection?
Once you have selected a room, you cannot make changes. Please make your room selection carefully. You can view the Chestnut floor plan and details on our various communities on our Floor Communities & Student Rooms page.
What is the difference between a single and double room?

Double Rooms

Double rooms are normally occupied by 2 roommates, however, due to the current pandemic, during the 2020-21 academic year, double room types will be used to accommodate 1 student only. All furniture that is typically used to accommodate 2 roommates will remain in room.  

All double rooms include:  

  • Approx 350 sq ft
  • Ensuite bathroom 
  • 1 Double sized bed per student 
  • 1 Pillow per bed 
  • 1 Desk and Desk Chair per student 
  • 1 Dresser 
  • 1 Armoire  
  • 1 Closet  
  • Curtains for the room 
  • Shower curtain in the bathroom 
  • Waste and Recycling Bins 
  • Smoke Detector & battery 

Single Rooms

Single rooms accommodate 1 student only.  

All single rooms include:  

  • Approx 320 sq ft
  • Ensuite private bathroom 
  • 1 Double sized bed  
  • 1 Pillow per bed 
  • 1 Desk and Desk Chair  
  • 1 Dresser  
  • 1 Closet 
  • Curtains for the room 
  • Shower curtain in the bathroom 
  • Waste and Recycling Bins 
  • Smoke Detector & battery 

Although most floors are co-ed, all rooms are single gender.

What furnishings are provided?

      • 1 Double size bed per student
      • 1 Pillow per bed
      • 1 Desk per student
      • Waste & recycle bins
      • 1 Chair per student
      • Smoke detector & battery
      • 1 Dresser per room
      • Shower curtain
      • Curtains
      • 1 armoire in double rooms
      • 1 Closet per room
Can I bring extra furniture?
  • Students are not permitted to bring extra furniture into their rooms
  • Students are also not permitted to remove any furniture from rooms 
Can I bring a fridge or microwave into my room?
  • Chestnut does not provide cooking facilities either in student rooms or on student floors
  • You may bring a small fridge for your room (max. 1 metre in height). You can rent a fridge for your room through Campus Deliveries.
  • No  cooking appliances are allowed. This includes: microwave, hotplates, tea kettles, coffee makers 
How do I make a maintenance request for my room?
  • If you are experiencing a maintenance related issue within your room, or in a public space you can submit a Maintenance Request through the StarRez Portal 
  • Fill out a request for all requests in the portal, BUT in the case of emergencies, (flooding, loss of heat, or electrical power), please follow up with a call. Submitting a request on the portal helps us to keep track which rooms have repeat occurrences of concerns.
  • 7:00 am – 10:30 pm: Front Desk 416-977-0707, Extension 0;  10:30 pm – 7:00 am: Security 416-585-3155
What type of heating and cooling is available in student rooms?
  • Each room has its own unit to control system the heating in winter and cooling in summer.
What are quiet hours?
  • Quiet hours are in place to ensure a peaceful environment for all students to sleep and study.
  • Quiet hours are in effect: Sun-Thurs – 11pm – 8am. Fri – Sat – 2am – 8am.
  • Excessive noise at any time of day is not permitted; please be respectful and courteous of your neighbors.
  • You can find out more information by reviewing the Chestnut Community Standards 
Can I have a party in my room?
  • Parties are not allowed in residence
  •  A party includes any combination of 2 of the following 3 criteria: i) 8 or more individuals in one room ii) the presence of alcohol iii) noise
  • You can find out more information by reviewing the Chestnut Community Standards 
Can I smoke in my room?
  • Chestnut Residence is a smoke-free environment
  • If you choose to smoke, you will have to go outside and be at least 9 meters away from the entrance of the building
  • You are unable to smoke under the driveway canopy
  • This includes but is not limited to smoking cigarettes, hookahs, vaporizers and e-cigarettes
  • You can find out more details by information the Chestnut Community Standards 
What happens if I lock myself out?
  • Security in residence is important to the community
  • If you get locked out of your room; you will need to speak with the security desk
  • Security will check your student ID to verify your identity
  • Security will escort you to your room to unlock the door
  • In the event that a resident locks themselves out of their room on 5 occasions, they will be issued a Written Warning. For 6 to 9 lockouts, their ACORN or Residence Account will be charged $20.00 per lockout and on the 10th and any subsequent lockout, their ACORN or Residence Account will be charged $30.00 per lockout
  • Please double check that you always have your keycard
  • You can find out more details by reviewing the Chestnut Community Standards 
What do I do if I have a noisy neighbor?
  • Chestnut Residence is a community of over 1100 students, and therefore some level of noise is to be expected
  • Residents are asked to refrain from  making excessive noise at any time of the day including during quiet hours.
    Quiet hours are as follows: Sun‐Thurs: 11pm‐8am; Fri‐Sat: 2am‐8am; Exam
    Period 23 Hour Quiet Hours (relaxed between 5pm and 6pm); You can find out more details by reviewing the Chestnut Community Standards
  • The Study Commons (located on the 28th floor) – Offers quiet 24 hour study space to students
  • Residents are encouraged to purchase ear plugs to ensure silence when sleeping or studying
  • Residents should speak with their Don if a neighbor is making excessive noise
What Security is provided at Chestnut Residence?

Community safety is the shared commitment and responsibility of all staff and students at Chestnut Residence. The following systems are in place to keep our residence as safe as possible:

Security Personnel

  • Two security guards are on duty 24/7
  • You can contact security anytime at 416-585-3155
  • You can always find at least 1 security guard at the kiosk in the lobby of Chestnut
  • Security guards patrol common areas, floors, and the exterior of the building
  • Residents are asked to show their room key each time they pass security in the lobby

Don on Duty

  • You can connect with the Don-on-Duty (DOD) at 416-791-0420
  • There are 2 Dons on duty each night from 8am – 8pm
  • DOD’s do rounds of the building to ensure quiet hours are respected
  • DOD’s wear red vests to be easily visible to residents
  • DOD’s carry a cell phone and respond to student emergencies and concerns

WalkSmart Service

  • Available 7 Days a week/365 from dusk until dawn.
  • Call 416-978-SAFE (7233) any time to arrange for patrollers to come to your location during service hours. It is also possible to arrange for regular walks with the same pick up location and time each week. For prompt service calling in advance is recommended. WalkSmart will escort students to any building on the St. George Campus, including Chestnut Residence, as well as surrounding TTC locations
How can I access IT Services?
How does the weekly cleaning service work?
  • Housekeeping staff will enter your room weekly
  • Your housekeeping schedule will be given to you at the beginning of the year
  • Dons will communicate the weekly cleaning schedule to all students on each floor
  • The weekly cleaning service entails vacuuming and bathroom cleaning
  • Residents are responsible for ensuring that their floors are free of any clothing or other items, prior to vacuuming (cleaning staff will Not move personal items left on the floor)
  • Residents must clear the counter tops in the bathroom.
  • Your bathroom tub, toilet, and sink will be cleaned, and the available counter spaced will be cleaned as well, so long as housekeeping does not have to move any items
  • Toilet paper replenished each week, 1 roll per person/per week (students are responsible for providing their own soap and other toiletries)
  • Students are responsible for removing garbage, recycling, and dusting
  • Students are not permitted to refuse cleaning service from housekeeping staff for 2 or more weeks in a row
  • If you have any questions about cleaning please speak to your regular cleaning staff or to your Residence Don
What services does the Front Desk provide?
  • Operating through the day in conjunction with a 24 hour security team
    • Open 7am – 11pm weekdays (Sunday – Thursday), open until midnight on Friday and Saturday
  • Staff assist with reservations, registration, and check out
  • Other Duties include:
    • Mail sorting
    • Answering/transferring calls
    • Parcel/pizza pick up
    • Guest sign in
    • General inquiries
    • Bike room key set up
    • Iron/drying rack sign out
    • Board game sign out (Checkers, Monopoly, Scrabble etc)
  • Contact info: 416-977-0707, Extension 0
Where can I keep my bike?
  • For safety reasons, bicycles are not permitted in student rooms
  • You can store your bike in 1 of 2 rooms located on the concourse level
  • Register your bike at the Front Desk and they will program your key card to allow access to bike rooms
  • Remember to keep your bike locked up, even in the bike room 
How much does laundry cost? Are laundry costs included in residence fees?

Laundry costs are not included in residence fees.

  • You will need to provide your own laundry bag and HE (High Efficiency) detergent
  • The Laundry facility is located on the concourse level of the residence
  • Open 24/7
  • Pay per use washers & dryers: 1 load of laundry is $2.25, 1 load in the dryer is $1.75
  • Laundry card ($5) – you can add money on it through machine in laundry room
  • Irons are available at front desk
  • Waiting area has TV, vending machines, ice machine, tables and chairs 
How do I use the fitness facility?
  • The fitness facility is located on the concourse level
  • Open 6:00am – midnight, daily
  • Cardio machines and weights
  • New equipment as of fall 2019
What spaces are available for students to study and spend time in?
  • Urban (located on the first floor) – Watch tv, socialize, play foosball or pool. This space is used for social activities and events for students
  • The Lookout (located on the 27th floor) – Watch tv, study, grab a snack or take in the amazing views
  • Study Commons (located on the 28th floor) – Offering quiet 24 hour study space to students. This space is proctored by upper year students for six weeks prior to both the fall and winter exam periods
  • Laundry Room (located on the concourse level) – Open 24/7 with pay-per-use washers and dryers. Machines are operated with a loadable laundry card
  • Gym (located on the concourse level) – Basic workout facility with cardio machines, free weights and universal machines
  • Fitness Studio (located on the concourse level) – Moderately sized studio with hardwood floors, mirrors, and balance bars
  • Music Rooms (located on the concourse level) – 5 music rooms for student use, with 2 pianos and 1 drum set available
How can I book or reserve one of these spaces?
  • Chestnut Residence boasts a wide variety of student spaces – from student lounges and social areas, to fitness spaces, to academic study areas
  • Please visit our Bookable Spaces section for specific details on how to reserve a space.
How can I get involved on my Floor?
  • Each residence floor has its own Floor Council. There are three roles, including President, Vice President, and Social Rep. All students living on the floor are eligible to run for positions and participate in events
  • Floor Councils run events on the floor and work alongside the Chestnut Residence Council and the Floor Don.
  • Each month your Don runs a Floor Program and a Floor Meeting. Floor events are fun ways to interact with your neighbors, and get to know the city of Toronto, and U of T community. Past programs include: Escape Room, Community Outreach, indoor trampoline park, movie nights and Toronto tours
What are the Chestnut Groups, Clubs, and Intramurals?
  • Chestnut Residence is home to many student-led groups and clubs that organize activities and are fun for students to be a part of
  • You will be able to find out which groups and clubs are available on the evening of Move-In Day or you can inquire with the Residence Life Office about starting your own!
  • In addition to clubs and groups, Chestnut has many intramural teams you can take part in
  • There are a number of other opportunities such as committees, working groups, and focus groups where you have an opportunity to talk about your experiences at Chestnut and provide valuable feedback to make improvements and life for students at Chestnut even better
  • Keep an eye out for postings on our social media channels and your email throughout the year! 
What is the Chestnut Residence Council?

The Chestnut Residence Council is a Student governing body

    • plans social, athletic and community events and organizes:
      • The annual Chestnut semi-formal
      • Coffee houses and open mike nights
      • ski and snowboarding trips
      • Rent out equipment such as PS4
      • Intramural sports tournaments and much more!
    • Each floor has representatives on the council along with executive members
    • Just under $20 of the residence fee is for the council operations (collected in Residence Fees)
    • Residence Council elections are held each year at the end of March. Any Chestnut student can run for a council position, provided that they have a clear financial record, and have completed the Admissions process for the coming year
What is the Urban Crew?
  • The Urban Crew is involved in the day-to-day operation of Urban Lounge, Chestnut Residence’s large, multi-use student space
  • Urban Crew members are responsible for a three-hour shift once a week where they help maintain a friendly and welcoming atmosphere in Urban Lounge.  They also help students use the AV equipment to watch movies, TV, or play video games as well as sign-out equipment for playing pool, table tennis, Foosball and board games.
  • If you are interested in being part of the Urban Crew, keep an eye out for postings on our social media channels and your email when the applications become open 
Are there Work-Study opportunities at Chestnut?
  • The University of Toronto work-study program provides students with an opportunity to gain meaningful work experience by working part-time on campus and is open to all full-time undergraduate students, both domestic and international
  • Chestnut Residence will have multiple opportunities available in late August/early September. Make sure to check your email and postings on social media to find out about these opportunities 
What is the Co-Curricular Record (CCR)?
  • The CCR is a database of activities that allows you to search for opportunities beyond the classroom and keep track of your accomplishments
  • You can use the CCR to craft a resume that will get an employer’s attention
  • The CCR provides an official University of Toronto document that validates your many activities and experiences. Involvement opportunities at Chestnut Residence are CCR validated! Get involved and recognized for it!
  • Find out more about the CCR here  
Where can I find out more about how to get involved?
You can find out more details about Student Leadership opportunities on our Residence Life page.
When does the residence close for the Winter Break?

You are required to vacate your room by no later than 48 hours after the Resident’s last December exam, or by no later than 12:00 p.m. (noon) on the last day of the December exam period as specified in the University Academic Calendar, whichever comes first.

The residence reopens at 8:00 am on Sunday, January 3, 2021.

How can I stay in residence over the Winter Break?

The University will be closed beginning Wednesday, December 23, 2020 and will reopen on Monday, January 4, 2021 (Chestnut Residence reopens at 8:00 am on Sunday, January 3, 2021).

The option to stay in Chestnut Residence over the winter break is available to current Chestnut students only.

To stay in residence over the Winter Break (Dec. 23 – Jan. 3) students must submit a Winter Break application to the Residence Life Office for consideration. You will receive an email if your application has been approved.

The submission deadline for the Winter Break application is December 1, 2020. Applications received after this date will be subject to a late fee of $50

Fee: $400 (charged to your ACORN account)

This fee is not pro-rated, and is a flat rate regardless of how many days you will need to stay during this time.

Reduced Service:
Front desk will be closed – no mail delivery
The Dining Hall will be closed – no food services
The Residence Office will be closed

Security Procedures:
You will be required to show your key at Security each time you enter and leave the building.
No Guests are permitted to be signed in over the break.
Security guards will be conducting foot patrols of residence floors.

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Are we allowed to leave our belongings in our room over Winter Break?

Yes! You can certainly leave everything in your room. You are not required to remove your items from your room over the winter break.

Can I have guests over the winter break?

No guests are permitted to be signed in over the break.

Is the Dining Hall open over the winter break?

The Dining Hall will be closed throughout the winter break – there will be no food services available.