COVID-19 Information and Updates

Thank you for your patience during this challenging time. You have all been fantastic and it’s so great to see the community come together to support each other. We know many of you have questions, rest assured we are working to respond as quickly as possible. We also encourage you to review the FAQs below, which are being updated on an ongoing basis. The best way to still reach us is by email: chestnut.residence@utoronto.ca

Are you feeling sick?

ALL students who are feeling sick are asked to self-report and self-isolate.

Please fill out the Students Reporting Illness form to report your illness to the Residence Life Office. Please do not attend the front desk in person if you feel ill. A member of the Residence Office will follow-up with you. You should also call Telehealth Ontario: Toll-free 1-866-797-0000 (TTY: 1-866-797-0007) and utilize this Ontario Ministry of Health self-assessment tool.

If you are advised by a public health authority that you have tested positive for COVID-19, please contact ehs.occhealth@utoronto.ca immediately and update the Residence Life Office.

You should also record your absence through ACORN. Please remember that no student is required to have a doctor’s note or medical certificate for cold or flu-related absences or for self-isolation. To receive academic consideration, students need to record all cold or flu-related absences or absences for self-isolation through ACORN. Some Faculties have alternate or supplementary requirements when reporting absences, so please contact your Registrar’s Office if you have questions. Student absences for other illnesses or reasons should continue to be documented through the Verification of Illness (VOI) form and normal Faculty processes.

Occupancy & Moving OutRefundsChestnut Dining HallFacilities & ServicesGeneral Information LinksHelpful Resources & Upcoming Events

I am planning to move out early, what should I do?

If you are leaving please: 

  • Take all belongings with you 
  • Take your trash and recycling to the building’s garbage room/area.  
  • Empty your fridge if you live in a suite-style residence or have a fridge in your room that belongs to the residence.  
  • Ensure your furniture is in its original position.  
  • Lock your room door and close your window.  
  • Inform the front desk of your departure once you have emptied your room.  
  • Hand in your laundry card, room and mailbox keys. 
What will happen if I am still unable to return home at the end of my occupancy (end of April)?

As the current situation continues to evolve, we are unable to provide a definitive answer. Rest assured we are working on a plan to offer accommodations to students who are unable to return home at the end of their residence contract (end of April). We’ll provide more details about staying beyond your residence contract as plans are developed. Please check your email and this page regularly for updates. 

I moved out but did not take all my items with me - what will happen to the items I left in my room?

If you have moved out and left your belongings, where possible, we encourage you to return and collect your items. Depending on when you are able to move your items out of your room, please note that we may need to pack and store your belongings. If this occurs, we will be in touch with regards to further details. 

Can I leave my bike at Chestnut?

Yes. If you are moving out and are unable to take your bike with you at this time, please come down to the Front Desk to let us know. You will be provided with a sticker to put on your bike. We are able to store it in the bike room until you can return to pick it up (must pick up by September). 

Does Chestnut offer storage?

No. Chestnut does not provide storage for residents, however, there are many private companies that will do this for you. Some options include:  

Can someone pick up the items stored in my room if I've already left?

Yes. We understand that some students are working with external packing/storage companies (ex. Second Closet) as well as family and friends to pack, store and move their items. If the company you are working with is unable to pick up your supplies prior to your departure, please ask the company if they would be able to pick up the belongings from your room (provided you have already packed them). If yes, please email Front Desk (frontdesk.chestnut@utoronto.ca) the following information: 

  • Your Name  
  • Your Room Number  
  • The Name of Company or Name of Person who is picking up your supplies  
  • Date/Time of Pickup  

This is the same process if you will be having friends or family retrieve your items.  

Front Desk can arrange for access to your room as indicated. Please contact chestnut.residence@utoronto.ca if you have any questions about this. Thank you! 

How much will my refund be? What about my meal plan/Tbucks?

Please note that the rooms refund information indicated below applies only to those who are eligible and were able to follow the guidelines communicated related to the March 21st move-out. Residents who are eligible for a refund will receive an email from the Residence Life Office indicating so. 

Room – Refund Information: 

Students who were able to move out by the indicated deadline will be eligible for a refund in recognition of the need for an early departure. The refund amounts are outlined below:  

  • Single room: $1600 
  • Double room: $1300 

Please note the refund will be applied to your ACORN account in the coming weeks. Account credits will first go towards paying any other outstanding charges you may have on ACORN. Refunds issued via cheque or direct deposit will only be sent if you do not have any other outstanding charges on your ACORN account. Questions about how to receive a refund of a credit on your account can be directed to Student Accounts 

Meal Plan – Options: 

We recognize that given many students moved before their contract expiry date, there will be a remaining balance on their Meal Plan. We have created a form regarding your meal plan options (see your email for a link to the form) that we ask all residents to complete by Monday, April 13. Please note that if the form is not completed, there is a default selection that will be applied (below).  

  1. (Default) Non-Graduating students: Please transfer the remaining funds to TBucks plus 5% (Please note that if a response if not received by Monday, April 13, this will be the default response) 
  2. (Default) Graduating students: Please issue a refund of the remaining funds (Please note that if a response if not received by Monday, April 13, this will be the default response) 
How can I check my Tbucks balance?

You can contact the Food Services Office (mealplan@utoronto.caat any time and they will be able to let you know your account balance. Alternatively visit the Manage My Account page online 24/7. 

When will I receive a refund?

Due to an unprecedented number of refunds that need to be processed, we ask that you please allow at least 2 weeks from the receipt of your refund email for the refund to be reflected on your ACORN account.  

Account credits will first go towards paying any other outstanding charges you may have on ACORN. Refunds issued via cheque or direct deposit will only be sent if you do not have any other outstanding charges on your ACORN account. Questions about how to receive a refund of a credit on your account can be directed to Student Accounts 

How was my refund calculated?

Refunds for all residents were based on several factors 

First and foremost, we took into consideration the fact that in most instances, students ended their occupancy on average about 1 month earlier than anticipated. Additionally, the urgent move resulting from the COVID-19 pandemic required significantly more resources and staffing than our typical end of term move. Our focus was to ensure residents were able to vacate as safely and efficiently as possible, which in some instances consisted of assisting residents with the packing and storage of their belongings. All of these elements informed the determination of the refund amount. 

Am I eligible for a refund?

Residents who are eligible for a refund will receive an email from the Residence Life Office indicating soEligible residents were students that adhered to the standard check out procedures and had vacated their residence room by 11:59pm on Saturday, March 21, 2020 

Should you wish to discuss your refund in further detail, we welcome you to email us at: chestnut.residence@utoronto.ca 

I left after March 21st, but still ended my occupancy earlier than my originally scheduled move out date (48 hours after my last exam/April 29th) - what am I not eligible for a refund?

Please note that the rooms refund applies only to those who were able to follow the guidelines communicated related to the March 21st move-out 

As a result of the COVID-19 pandemic, significant additional resources have been required to ensure the safety of residents who remained in residence beyond the March 21st deadline. Consequentlywe are unable to provide any exception to the refund policy for any resident who did not move out by 11:59 PM on March 21st, 2020.

Can I bring food from the Dining Hall into my room?

Yes. As of Wednesday, March 18th, the following changes will be implemented in the Chestnut Dining Hall: 

  • All food available in the Chestnut Dining Hall will be served rather than being “self-serve” or buffet style. 
  • Students will be provided with disposable plates, cutlery and drinkware. Culinary staff will serve food to the students. 
  • In order to keep within the new Provincial guidelines, only 50 people will be allowed into the dining hall at any given time, and all food will be considered “take-out”. No dining hall seating will be made available. It is expected that students will take their food to their rooms. 

For further information, please visit the Food Services website.

What are the revised Dining Hall Hours?

Effective March 26, 2020, the meal time periods will be:

Breakfast Service                                            

8:00am to 10:00am

Lunch Service                                                    

11:00am to 1:00pm 

Dinner Service                                                  

5:00pm to 7:00pm

The dining hall will be closed between meal times to ensure that there is adequate time to clean between meals. 

Revised Menu as of March 26 2020

What is the meal time schedule for each floor?

In order to maintain social distancing guidelines and control the flow of traffic in the Dining Hall, we ask all residents to adhere to the following meal time schedule effective March 26: 

What can I expect with regards to reduced service?
Who should I talk to about dietary restrictions?
For dietary restrictions, residents are to email dietitian@utoronto.ca with their concerns.
If I am unable to move out and must remain in residence, will the dining hall continue to serve food after March 21st?

Yes. Meals will continue to be provided to all students who remain in residence, however, please keep in mind that the form of delivery may change in order to adhere to public health guidelines. 

I have left or am leaving, what will happen to my mail?

You are encouraged to update your mailing address through ACORN as well as with all other applicable senders you may typically receive mail from (creditors, friends, family, etc.) as all mail will be returned to sender once you have moved out.   

Canada Post offers a temporary mail forwarding service that you may want to consider.   

If you already have a package or piece of mail in the midst of delivery, you are urged to contact the sender and let them know of the address change. If you are unable to have your item re-routed, please continue to monitor your .mail.utoronto.ca email address. If the Chestnut Front Desk receives a parcel for you, they will email you as per usual. 

If you wish Front Desk to hold on to the package, please email frontdesk.chestnut@utoronto.ca within 72 hours to let us know if you are: 

  • picking it up yourself (please specify date) 
  • providing written permission for someone else to pickup (please indicate name of person picking up and what date) 
  • coordinating UPS pickup (at your own cost) (please indicate date)
     

If we do not hear from you within 72 hours, the package will be returned to sender and the company can reship to the new address, assuming you’ve provided the company with your new address.

If you have any questions or concerns please email chestnut.residence@utoronto.ca  

Are common spaces still open?

No. We have closed our common spaces within the building in order to encourage social distancing in accordance with Public Health Ontario recommendations. Although we understand this may be an inconvenience, we are working in the greater interest of the community to ensure the building remains a safe space. Keep in mind as well that this is for the interim, and we will reopen these spaces when we understand it is safe and responsible to do so. 

Will housekeeping services continue?

In order to provide assistance in more urgent areas as students move out, in-room housekeeping services have temporarily been suspended.  

For those who will remain in residence, rest assured this service will resume on Monday, March 23rd and will take place on Thursdays and Fridays.

Is the Front Desk still open?

Yes. The Front Desk is open and operating on reduced hours of 8:00 AM to 8:00 PM daily. 

Is the Residence Life Office still open?

Although the Residence Life Office is physically closed, we continue to operate during regular business hours (9:00 AM – 5:00 PM, Monday to Friday) remotely.  

Please feel free to connect with us by phone: 416.585.3160; our voicemail is checked several times a day. However, the best way to reach us is by email: chestnut.residence@utoronto.ca 

Additionally, the Front Desk and Security Desk are still open and operating in order to assist you on-site.  

Is there still IT Support/ResNet?

ResNet Help Desk 

The Helpline will be working from home providing support via telephone and e-mail only. There will be no in-room or in person support at this time. Residents are advised to leave a details voice message with name, room number, alternative call back number such as cell phone and the nature of the issue. ResNet will return voice and e-mail messages per work schedule below: 

MON  TUE  WED  THU  FRI  SAT  SUN 
6-8pm  6-8pm  6-8pm  4-8pm  6-8pm  6-8pm  6-8pm 

 

ResNet Helpline 

Phone: 416-585-3182 

Email: chestnut.resnet@utoronto.ca 

 Other Resources: 

Residents can also report any connectivity issues to Information Commons Help Desk at  

Information Commons Help Desk 

416-978-HELP (4357)
help.desk@utoronto.ca 

Or online at 

https://wireless.utoronto.ca/contact/ 

There are a number of resources we’d like to share with you at this time in the hopes that they will be helpful to how you feel. Some are U of T specific resources, and some are simply resources we think could be useful during this time – including links to free exercise classes, meditation, art-based activities, and more.

Kindly keep in mind that things are constantly shifting. We will do our best to keep this information as up to date as possible, but we do advise that you reach out to specific resources to inquire about any service changes.

Chestnut Programming

**THIS WEEK’S SCHEDULE**

Meeting Link: https://zoom.us/j/4995532042

Meeting ID: 499 553 2042

U of T Resources

These are resources based here at the University. Many of these you have probably already utilized in the past. Take a look through these links for updated service information or interesting articles/pages that you might find useful.

Here you can read about the updated service offerings of various key U of T departments including the Centre for International Experience, Health & Wellness, and Indigenous Student Services. The email contacts for these various departments are also highlighted below. In general, many departments are offering virtual appointments while cancelling in-person meetings and events. Kindly check specific pages for details.

Non-U of T Resources

These are resources not affiliated with the University, but ones that we found and thought might be useful or fun.

If you have any yourself that you’d like us to feature please email chestnut.residence@utoronto.ca and let us know!