Last Updated: July 21, 2020

COVID-19 Information and Updates

Along with the University of Toronto, Chestnut Residence is proactively planning and responding to the global progression of the COVID-19 virus. On this page you will find current and ongoing updates to this extraordinary situation and our efforts to ensure the health and safety of our community. We strongly encourage you to review the FAQs below, which are being updated regularly. Should you still have questions, the best way to reach us is by  We are working to respond to all inquiries as quickly as possible - thank you in advance for your patience.

Are you feeling sick?

ALL students who are feeling sick are asked to self-report and self-isolate.

  • You should also record your absence through ACORN. Please remember that no student is required to have a doctor’s note or medical certificate for cold or flu-related absences or for self-isolation. To receive academic consideration, students need to record all cold or flu-related absences or absences for self-isolation through ACORN. Some Faculties have alternate or supplementary requirements when reporting absences, so please contact your Registrar’s Office if you have questions. Student absences for other illnesses or reasons should continue to be documented through the Verification of Illness (VOI) form and normal Faculty processes.
Fall/Winter 2020-21 Residence OccupancyFacilities & ServicesHelpful Information LinksUpcoming Events & Resources
I am a new incoming student - will I still be able to live at Chestnut in the Fall?

Yes, we’re planning to have students in residence this fall. We know that for many students, residence is an important part of the university experience and we look forward to welcoming you.

We are currently awaiting information on the University’s plans for Fall 2020 to be able to determine how residences will operate in the Fall. Students are encouraged to check regularly for updates related to COVID-19 on the main University of Toronto or Join U of T sites.

Are you offering any tours of the residence?

Yes! Check out a replay of our live residence tour on the official Chestnut Residence Instagram account! Check out what could be (or will be!) your new home away from home. We tour the building, answer your questions, and share helpful tips on residence life. Hosted by Kadija, Chestnut Don, this sneak peak of the building also includes one of our residence rooms.

I'm worried about sharing a room due to concerns with COVID-19 transmission. Can you guarantee me a single room?

Yes. We’re reducing our capacity so that we can assign single rooms to all incoming students for at least the first semester, in consultation with our local public health unit. Requests from siblings and close friends who wish to share a double room will be considered on a case-by-case basis.

Will I have full access to all residence amenities and spaces?

We’re implementing measures to ensure safe access to residence amenities and spaces.

This includes enhanced cleaning, additional signage, limiting capacity, and spacing of furniture. We may be required to limit access to these spaces as per public health guidelines.

I'm an international student planning to move into residence - will I need to quarantine for 2 weeks when I first arrive?

Yes. The University has developed Principles for 14-day mandatory quarantine for students entering Canada as part of the broader UTogether2020: Roadmap for U of T.

The University’s Mandatory Quarantine Accommodation program will start August 15th. If you will be arriving sooner, please contact

As part of this program, the University will provide:

  • Transportation from the airport to the quarantine location
  • Private room with washroom at a hotel or at a U of T residence (depending on availability)
  • 3 meals/day delivered to your door
  • Other supports (daily check in/nurse monitoring, quarantine supplies including personal thermometer, residence life staff, and connections with your academic division for information on programming, orientation, etc. during your quarantine)

Students will need to sign-off on self-isolation protocols aligned with relevant government guidance, and remain in their rooms for the 14-day period. Guests will not be allowed during this time.

More information is outlined in the Frequently Asked Questions section on the Office of the Vice-Provost, Students website.

I still have questions about fall residence, where can I find more information?

We are working to keep our website updated as much as possible, however, additional information related to COVID-19 and residence can be found on the following sites:

I have left or am leaving, what will happen to my mail?

You are encouraged to update your mailing address through ACORN as well as with all other applicable senders you may typically receive mail from (creditors, friends, family, etc.) as all mail will be returned to sender once you have moved out.   

Canada Post offers a temporary mail forwarding service that you may want to consider.   

If you already have a package or piece of mail in the midst of delivery, you are urged to contact the sender and let them know of the address change. If you are unable to have your item re-routed, please continue to monitor your email address. If the Chestnut Front Desk receives a parcel for you, they will email you as per usual. 

If you wish Front Desk to hold on to the package, please email within 72 hours to let us know if you are: 

  • picking it up yourself (please specify date) 
  • providing written permission for someone else to pickup (please indicate name of person picking up and what date) 
  • coordinating UPS pickup (at your own cost) (please indicate date)

If we do not hear from you within 72 hours, the package will be returned to sender and the company can reship to the new address, assuming you’ve provided the company with your new address.

If you have any questions or concerns please email  

Will housekeeping services continue throughout the Summer term?

Yes. Each room will continue to be cleaned weekly (and toilet paper will be replenished) by a member of our housekeeping staff.

The cleaning schedule will be Wednesdays and Fridays between the hours of 8:00 AM and 5:00 PM.

In order to prepare for housekeeping to clean your room, please keep in mind the following things:

  • Remove personal belongings from the floor so that they are able to vacuum the space. This includes any cables that might be in the way, and it is recommended that you keep your shoes tucked away as well.
  • Your bathroom tub, toilet, and sink will be cleaned, and the available counter spaced will be cleaned as well, so long as housekeeping does not have to move any items. You are welcome to clear your counter if you would like it cleaned entirely.
  • If you have any questions about cleaning please speak to your regular cleaning staff or contact
Is the Front Desk still open?

Yes. The Front Desk is open and operating on reduced hours of 8:00 AM to 8:00 PM daily. 

Is the Residence Life Office still open?

Although the Residence Life Office is physically closed, we continue to operate remotely during regular business hours: 9:00 AM – 5:00 PM, Monday to Friday (July & August Summer hours are 9:00 AM – 4:30 PM).

Please feel free to connect with us by phone: 416.585.3160; our voicemail is checked several times a day. However, the best way to reach us is by email: 

Additionally, the Front Desk and Security Desk are still open and operating in order to assist you on-site.  

Is there still IT Support/ResNet over the summer?

ResNet Help Desk 

The Chestnut Helpline will continue working from home providing support via email only. There is no in-room or in person support at this time. Residents are advised to send a detailed e-mail message with name, room number and the nature of the issue. ResNet will return e-mail messages as per work schedule below:

6-7pm  6-7pm  6-7pm  5-7pm  6-7pm  6-7pm  6-7pm 


ResNet Helpline 

Phone: 416-585-3182 


Other Resources: 

Residents can also report any connectivity issues to Information Commons Help Desk at  

Information Commons Help Desk 

416-978-HELP (4357) 

Or online at 

There are a number of resources we’d like to share with you at this time in the hopes that they will be helpful to how you feel. Some are U of T specific resources, and some are simply resources we think could be useful during this time – including links to free exercise classes, meditation, art-based activities, and more.

Kindly keep in mind that things are constantly shifting. We will do our best to keep this information as up to date as possible, but we do advise that you reach out to specific resources to inquire about any service changes.

Chestnut Programming

Don Chats

Join Zoom Meeting

Meeting ID: 499 553 2042

Password: 919103


Join Zoom Meeting

Meeting ID: 897 0995 4460

Password: 001786

U of T Resources

These are resources based here at the University. Many of these you have probably already utilized in the past. Take a look through these links for updated service information or interesting articles/pages that you might find useful.

Here you can read about the updated service offerings of various key U of T departments including the Centre for International Experience, Health & Wellness, and Indigenous Student Services. The email contacts for these various departments are also highlighted below. In general, many departments are offering virtual appointments while cancelling in-person meetings and events. Kindly check specific pages for details.

Non-U of T Resources

These are resources not affiliated with the University, but ones that we found and thought might be useful or fun.

If you have any yourself that you’d like us to feature please email and let us know!