Front DeskSecurityHousekeepingMaintenanceTelephone ServiceResNet Internet InformationExternal Vendors/Services
  • Open daily 8:00 AM – 8:00 PM (summer); 7:00 AM – 11:00 PM (FALL/WINTER)
  • Issue guest passes
  • Manage lost and found, service request forms, and music room keys
  • Receive registered mail and packages
  • Contact: 416-977-0707, Ext. 0


Community safety is the shared commitment and responsibility of all staff and students at Chestnut Residence. The following systems are in place to keep our residence as safe as possible:

Security Personnel

  • On duty 24/7
  • Patrol common areas and building exterior
  • Check for key cards and guest passes
  • Attend to emergencies
  • Contact: 416-585-3155

Keys / Guests

  • Key cards and guest passes must be shown each time you pass the security desk
  • Key card required to open your room door and to operate elevators
  • Guests must show photo ID and be signed in
  • You are responsible for your guests at all times

Don-on-Duty – (416) 791-0420

  • On duty every night from 8 pm – 8 am
  • On duty 24 hours on the weekend
  • Completes rounds of student floors and ensures quiet hours are respected
  • Carries a cell phone and responds to student emergencies

WalkSmart Service

  • Available 7 Days a week/365 from dusk until dawn.
  • Call 416-978-SAFE (7233) any time to arrange for patrollers to come to your location during service hours. It is also possible to arrange for regular walks with the same pick up location and time each week. For prompt service calling in advance is recommended. WalkSmart will escort students to any building on the St. George Campus, including Chestnut Residence, as well as surrounding TTC locations.


  • call the Don-on-Duty (416) 791-0420
  • call Front Desk – dial 0 from any residence room
  • call Security – 416-585-3155
  • 911 should be called only in the following cases:
    • a life threatening emergency – e.g. someone is choking
    • there is a fire in the building
    • a significant crime is in PROGRESS – e.g. assault
    • an immediate threat to life

Fall/Winter 2021-22 Cleaning Schedule

Housekeeping Services will take place weekly, Monday to Friday, between 8:00 AM – 6:00 PM.

The weekly schedule is as follows:

  • Monday: 27th floor down to 23rd floor
  • Tuesday: 22nd floor down to 17th floor (17th floor rooms 1744-1753)
  • Wednesday: 17th floor down to 14th floor (17th floor room 1711-1743)
  • Thursday: 12th floor down to 8th floor (8th floor rooms 845-853)
  • Friday: 8th floor down to 4th floor (8th floor rooms 811-844)

Occasional changes may take place due to unforeseen staff scheduling – thank you for your patience!

Service Updates

With COVID-19 guidelines continuing to shift regularly, we recognize this may be challenging, but rest assured we are here to work with you!  Contact us at for any of the following:

  • Want to be notified of changes to your weekly cleaning schedule
  • Need to skip cleaning for the week? Just send us an email 24 hours (1 business day) in advance
  • Need a little time? You can ask the room attendant to come back within 20 minutes, if you are still not ready to have your room cleaned then it will automatically be rescheduled for cleaning the following week.

Still have questions or concerns? Contact us and we will try to work with you! This may take 1-2 business day, for any urgent items please contact the Front Desk.

What will housekeeping do in my room?

  • Your room will be cleaned and toilet paper and garbage bags replenished weekly.
  • Scheduling changes can occur occasionally due to public holidays or unexpected staff absences.
  • If housekeeping services are turned away they will not be able to return later in the day. Your room will not be cleaned until the following week.
  • The housekeeping staff will vacuum, mop or wipe visible surfaces in your room. If items are left on the floor, cleaning will be done around them.
  • Your bathroom sink, toilet bowl, bathtub and floor will be cleaned and sanitized.

What am I responsible for?

  • Making your own bed, picking up after yourself and generally keeping your room in clean condition, including cleaning any areas where you have placed your personal belongings.
  • Garbage removal is your responsibility! Housekeeping will not take your garbage out for you. You must place any garbage or recyclable items in the receptacles on your floor.
  • If you spill something, it is your responsibility to clean it up.
  • If you need extra garbage bags or to use the vacuum during the week, please see the Front Desk for assistance.

We have a dedicated team of in house maintenance staff that are here to help support the needs of students in their physical spaces. Maintenance requests can be submitted at any time on the Chestnut Residence Maintenance Portal, and will be addressed in order of priority.

For an immediate maintenance emergency students can contact the front desk in order to request service.


There is a phone on each floor that is located near the elevator. You may use the following extensions to connect with our staff in the building:

  • Security: 53155
  • Front Desk: 30001
  • Residence Office: 53160
  • ResNet: 53182

Alternatively, if you wish to call any staff within the building from your own personal cellphone, you will need to dial the full number:

  • Security: 416-977-0707, Ext. 2 or 53155
  • Front Desk: 416-977-0707, Ext. 0 or 30001
  • Residence Office: 416-977-0707, Ext. 3 or 53160
  • ResNet: 416-977-0707 Ext. 53182

Wi-Fi is now available throughout the Chestnut building on the University of Toronto network.

Your Internet Access
  • Illegal download and/or distribution of copyrighted materials will result in denial of internet
  • Complete Network Usage Agreement
Contact ResNet

To better assist, when contacting ResNet via email at or telephone at 416.585.3182, residents are encouraged to leave their name, room number, call back number and nature of the issue. ResNet will respond back at their first availability.

Fall/Winter 2021-22 Schedule:

August 30 – Sep 12















Sep 13 going forward

5-8pm 5-8pm 5-8pm 5-8pm 5-8pm 5-8pm 5-8pm

ShuffleSpace – An all-inclusive packing and storage service


Store Your Dorm – A short-term storage service


Residence Linens – A selection of bed linens as well as bath and kitchen essentials


*Please note that these are external vendors and are not part of Chestnut Residence & Conference Centre or the University of Toronto. 

Students Spaces

UrbanThe LookoutStudy CommonsLaundry RoomGymFitness StudioMusic RoomsBike RoomsWellness Room

Please Socialize Responsibly:

  • Only visit Urban Lounge during your allotted floor time.
  • Maximum Capacity: 10 people.
  • Sign-In using the paper/pen sign-in system at the front of Urban
  • Always wear a mask.
  • Stay 6 feet apart at all times.

Watch tv, socialize, play foosball or pool. This space is used for social activities and events for students, and is located on the main floor of the building.

Take a break, study, grab a snack or take in the amazing views from the 27th floor.

Our Study Commons offers quiet 24 hour study space to students. There is a common quiet study space with beautiful views as well as private bookable study rooms perfect for group or individual assignments.

  • Open 24/7 with pay-per-use washers and dryers.
  • Machines are operated with a loadable laundry card.
  • 1 load in the washer is $2.25, 1 load in the dryer is $1.75

Basic workout facility with cardio machines, free weights and universal machines.

Moderately sized studio with hardwood floors, mirrors, and balance bars.

5 music rooms for student use, with 2 pianos and 1 drum set available.

For safety reasons, bicycles are not permitted in student rooms. You can store your bike in 1 of 2 rooms located on the concourse level.
Register your bike at the Front Desk and they will program your key card to allow access to bike rooms.
Remember to keep your bike locked up, even in the bike room.



Intended as a space for residents to relax, meditate or do yoga, the wellness room is located on the 28th floor next to the study rooms.

The room includes:

  • Sun Lamp
  • Massage Chair
  • Plants
  • Bluetooth Speaker
  • Bean Bag Chair
  • Yoga Mat