Services

Front DeskSecurityHousekeepingMaintenanceResNet Internet InformationExternal Vendors/Services

Please see our COVID-19 FAQS for information on revised services & reduced hours.

  • Open daily 7 am – 11 pm
  • Issue guest passes
  • Manage lost and found, service request forms, and music room keys
  • Receive registered mail and packages
  • Contact: 416-977-0707, Ext. 0

 

Community safety is the shared commitment and responsibility of all staff and students at Chestnut Residence. The following systems are in place to keep our residence as safe as possible:

Security Personnel

  • On duty 24/7
  • Patrol common areas and building exterior
  • Check for key cards and guest passes
  • Attend to emergencies
  • Contact: 416-585-3155

Keys / Guests

  • Key cards and guest passes must be shown each time you pass the security desk
  • Key card required to open your room door and to operate elevators
  • Guests must show photo ID and be signed in
  • You are responsible for your guests at all times

Don-on-Duty – (416) 791-0420

  • On duty every night from 8 pm – 8 am
  • On duty 24 hours on the weekend
  • Completes rounds of student floors and ensures quiet hours are respected
  • Carries a cell phone and responds to student emergencies

WalkSmart Service

  • Available 7 Days a week/365 from dusk until dawn.
  • Call 416-978-SAFE (7233) any time to arrange for patrollers to come to your location during service hours. It is also possible to arrange for regular walks with the same pick up location and time each week. For prompt service calling in advance is recommended. WalkSmart will escort students to any building on the St. George Campus, including Chestnut Residence, as well as surrounding TTC locations.

Emergencies

  • call the Don-on-Duty (416) 791-0420
  • call Front Desk – dial 0 from any residence room
  • call Security – 416-585-3155
  • 911 should be called only in the following cases:
    • a life threatening emergency – e.g. someone is choking
    • there is a fire in the building
    • a significant crime is in PROGRESS – e.g. assault
    • an immediate threat to life

Each room is cleaned weekly (and toilet paper will be replenished) by a member of our housekeeping staff. Your housekeeping schedule will be given to you at the beginning of the year. In order to prepare for housekeeping to clean your room, please keep in mind the following things:

  • Remove personal belongings from the floor so that they are able to vacuum the space. This includes any cables that might be in the way, and it is recommended that you keep your shoes tucked away as well.
  • Your bathroom tub, toilet, and sink will be cleaned, and the available counter spaced will be cleaned as well, so long as housekeeping does not have to move any items. You are welcome to clear your counter if you would like it cleaned entirely.
  • If you have any questions about cleaning please speak to your regular cleaning staff or to your Residence Don.

2019-20 Housekeeping Information & Schedule

We have a dedicated team of in house maintenance staff that are here to help support the needs of students in their physical spaces. Maintenance requests can be submitted at any time on the Chestnut Residence Portal, and will be addressed in order of priority.

For an immediate maintenance emergency students can contact the front desk in order to request service.

 

 

 

 

Please see our COVID-19 FAQS for information on revised services & reduced hours.

Wi-Fi is now available throughout the Chestnut building on the University of Toronto network.

Your Internet Access
Guidelines
  • Illegal download and/or distribution of copyrighted materials will result in denial of internet
  • Complete Network Usage Agreement
Contact ResNet

Schedule:

To proactively protect our staff and our residents in response to COVID-19, the ResNet help desk will be monitoring only e-mail messages from home. Residents are advised to please send a detailed e-mail message with name, room number and the nature of the issue. ResNet will return e-mail messages at their first opportunity as per work schedule below:

Mon Tue Wed Thu Fri Sat Sun
6-7pm 6-7pm 6-7pm 5-7pm 6-7pm 6-7pm 6-7pm

*Closed during the university winter break

ShuffleSpace – An all-inclusive packing and storage service

 

Store Your Dorm – A short-term storage service
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Residence Linens – A selection of bed linens as well as bath and kitchen essentials

 

Bed Bath & Beyond – A varied selection of home goods, including bedding, kitchenware, towels & decor items
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*Please note that these are external vendors and are not part of Chestnut Residence & Conference Centre or the University of Toronto. 

Students Spaces

UrbanThe HearthThe LookoutStudy CommonsLaundry RoomGymFitness StudioMusic RoomsBike Rooms
Watch tv, socialize, play foosball or pool. This space is used for social activities and events for students, and is located on the main floor of the building.

A social studying space with couches and individual studying stations located on the main floor.

 

Take a break, study, grab a snack or take in the amazing views from the 27th floor.

Our Study Commons offers quiet 24 hour study space to students. There is a common quiet study space with beautiful views as well as private bookable study spaces perfect for group assignments.

  • Open 24/7 with pay-per-use washers and dryers.
  • Machines are operated with a loadable laundry card.
  • 1 load of laundry is $2.25, 1 load in the dryer is $1.75

Basic workout facility with cardio machines, free weights and universal machines.

Moderately sized studio with hardwood floors, mirrors, and balance bars.

5 music rooms for student use, with 2 pianos and 1 drum set available.


For safety reasons, bicycles are not permitted in student rooms. You can store your bike in 1 of 2 rooms located on the concourse level.
Register your bike at the Front Desk and they will program your key card to allow access to bike rooms.
Remember to keep your bike locked up, even in the bike room.