Check-Out Tips

Important Reminders 23-Hour Quiet Hours Need to Stay Over the Winter Break? Know your Check-Out Date Make a Departure Plan Cleaning Check-Out Essential Winter Break Stay Information Winter Break Programs and EventsJanuary Check-In

As you prepare and depart for Winter Break, please take note of the following reminders:

  • Please note that students that leave the country will need to fulfill the requirements of the 14-Day Mandatory Quarantine or, if fully vaccinated with Health Canada approved vaccines, ensure they complete the necessary steps to be exempt from quarantine, including registering a Back Up Quarantine Plan. It is important to understand that you are NOT permitted to quarantine within your residence room. Details on the provision of support for quarantine are outlined on the Office of the Vice Provost, Students website.
  • The Dining Hall will be closed during Winter Break from 2:00 PM on December 22, 2021 to 11:00 AM on January 2, 2022. Anyone staying at Chestnut will be responsible for finding their own meals via grocery stores, restaurants or meal delivery services. Each floor has a communal fridge and microwave.
  • You can leave your belongings in your room while you depart for winter break.
  • There are no in/out privileges for those who have not been approved for a Winter Break stay.
  • There will be no guests permitted to assist with moving back into residence in January (outside of our regular guest policy), so please plan accordingly.
  • Please ensure you tidy your room and remove all garbage and recycling prior to your departure.
  • You will need to return your room key before you depart (you may hold onto your laundry card and mailbox key if you are returning in January). Return your room key to Front Desk when you leave or place it in the Express Checkout Box, also located at Front Desk.

11:59 PM on December 8 to December 22, 2021 (at 12:00 PM noon)

No noise from your room 

No noise in the hallways

EXCEPT during CONSIDERATION HOUR 5:00 PM – 6:00 PM daily

  1. Please be considerate of others who may have begun exams before you or who may be completing exams after you.
  2. Be conscious of the level of your voices and aware that noise travels down the hallways easily.
  3. Do not congregate in the hallways!
  4. Do not have loud, lengthy discussions in the hallways!
  5. If you are on the phone, please keep your door closed.
  6. If you have a group of friends in your room, please keep the door closed.
  7. ABSOLUTELY no running or boisterous activity in the hallways!!!
  8. When you complete your exams you are expected to CONTINUE to adhere to the above rules.

Violations will be addressed with a higher level of severity during the 23-HOUR QUIET HOURS.

FULL WINTER BREAK ACCOMMODATIONS

To stay in residence over the Winter Break (Dec. 22 – Jan. 2) students must submit a Winter Break application to the Residence Life Office for consideration. You will receive an email if your application has been approved.

The submission deadline for the Winter Break application is December 1, 2021 @ 5:00 PM. Applications received after this date will be subject to a late fee of $50.

Fee: $400 (charged to your ACORN account)

This fee is not pro-rated, and is a flat rate regardless of how many days you will need to stay during this time.

Reduced Service:

  • Front desk will be closed – no mail delivery
  • The Dining Hall will be closed from 2:00 PM on December 22, 2021 to 11:00 AM on January 2, 2022. Anyone staying for the Winter Break will be responsible for finding their own meals via grocery stores, restaurants or meal delivery services. Each floor has a communal fridge and microwave.
  • The Residence Office and ResNet will be closed from Wednesday Dec 22, 2021 until Friday December 31, 2021 inclusive. ResNet will return to normal operation hours on Monday January 3, 2022.
  • Maintenance Services – The Building Operations team will be operating on reduced service to address students’ service requests. Please continue to make maintenance requests on the StarRez portal and contact Security for any urgent issues.
  • Bookable Spaces – Closed.

Security Procedures:

  • You will be required to show your key at Security each time you enter and leave the building.
  • No guests are allowed during the break
  • Security guards will be conducting foot patrols of residence floors.

PARTIAL WINTER BREAK ACCOMMODATIONS

Need partial accommodations over the Winter Break (leaving late/arriving early)?

Please visit this link to view Toronto area hotel and hostel accommodations.

  • Your check-out date will be 48 hours following your last December exam -or- by noon (12:00 PM) on December 22nd, 2021 (whichever comes first).
  • If you have concerns about your check-out date, please visit the Residence Life Office or email chestnut.residence@utoronto.ca
  • If you need to stay at Chestnut Residence beyond December 22nd at 12:00 PM (noon), you must complete a Winter Break application on the StarRez portal. Please note that there is a $400 charge for staying over the Winter Break. This fee is not pro-rated, and is a flat rate regardless of how many days you will need to stay during this time.
  • You must be checked out by 12:00 PM noon on December 22, but you may stay with your belongings in Urban until you leave for your flight/train/ride etc. (if social distancing capacity permits)
  • Make sure you have transportation planned for when you leave Chestnut
  • Transportation options include the Union-Pearson (UP) Express to the airport, TTC, taxis, Uber or Lyft
  • You will not be able to re-enter your room after check-out, unless you have paid the Winter Break fee
    • Ensure your room is tidy and all garbage is removed
    • Double check that you have not left any perishable food or beverages in the communal fridge on your floor
    • Garbage bags are available for students to pick up at the Front Desk
    • Once your garbage bags are full, leave the bags at the designated garbage area
    • When possible, throw out your garbage early so that the garbage room doesn’t get crowded
    • Don’t leave behind any food, garbage, or other items

Front Desk hours are 7:00 AM – 11:00 PM.

When checking out, please remember to return your Room Key. You will be provided with a new key upon check-in in January. You may hold onto your laundry card and mailbox key if you are returning in January.

Please Note: You will be charged $30 if you do not return your room key when you check out.

If you are checking out after hours please drop off your room key in the Express Check Out box at the Front Desk. Follow the instructions posted.

Winter Break Stay: December 22nd, 2021 (12:00 PM noon) – January 2nd, 2022 (8:00 AM)

If you have been approved to stay over the Winter Break, the following rules and information apply:

Building safety, security & supervision:

  • Security staff will conduct patrols of each floor and monitor the front entrance
  • No guests are allowed during the break
  • You must show your Winter Break key card to Security each time you enter/exit the building
  • For urgent assistance, you will be able to reach a staff member by the Don on Duty phone (416-791-0420)
  • The Chestnut Community Standards remain in the effect for the duration of the break

Reduced Service:

  • Front Desk – No mail delivery
  • Residence Life Office & ResNet – Closed (will re-open Monday, January 3, 2022 at 9:00 AM)
  • Dining Hall – Closed from 2:00 PM on December 22, 2021 to 11:00 AM on January 2, 2022. Anyone staying at Chestnut will be responsible for finding their own meals via grocery stores, restaurants or meal delivery services. Each floor has a communal fridge and microwave.
  • Housekeeping Services – Limited service hours.
  • Maintenance Services – The Building Operations team will be operating on reduced service to address students’ service requests. Please continue to make maintenance requests on the StarRez portal and contact Security for any urgent issues.
  • Bookable Spaces – Closed.

Maintenance notices: We will do our best to keep any disruptions to a minimum.

Visit the Winter Break programs website for an interactive calendar that contains a range of fun, restorative and supportive virtual programs and resources (both live and asynchronous) to help you wind down, meet and mingle, or get ready for the next semester.

Events are scheduled from December 14 – January 10.

2021-2022 Winter Break Programs Calendar – coming soon!

To continue to ensure the safety of the entire residence community, you are required to book a move-in time slot for your return to residence in January. This will allow for ample physical distancing to ensure a safe and seamless move-in for all residents. Please also keep in mind that there will be no guests permitted to assist with moving back into residence in January, so please plan accordingly.

MOVE-IN TIME SLOT BOOKING

  • Time slots are available every half hour on January 2-3 and hourly on January 4-16 from 7:00 AM – 11:00 PM
  • All students need to select a time slot (even if your default date for January move-in is the day you plan to arrive)
  • The Dining Hall will re-open for breakfast on January 3, 2022.
  • Please login to StarPortal to book your time slot under ‘Manage my Housing’.

DON’T FORGET YOUR UCHECK BEFORE YOUR ARRIVAL

  • Prior to returning to residence, and daily following move in, we ask that you generate a COVID-19 risk status by completing a quick and thorough self-assessment.
  • UCheck allows students to complete a symptom check survey and generates a “green status”  if you are safe to attend campus or a “red status” if you may not be safe to attend campus.
  • We ask that you only come to residence if you receive a green status.
  • If you receive a red status result from the assessment, we recommend that you not come to residence, follow the instructions given in the assessment tool and also contact us at chestnut.residence@utoronto.ca to let us know.

If you have any questions or concerns please contact the Residence Life Office: chestnut.residence@utoronto.ca