Building Services

• On duty 24/7
• Patrol common areas and building exterior
• Check for key cards and guest passes
• Attend to emergencies
• Contact: 416.585.3155

Keys / Guests

• Key cards and guest passes must be shown each time you pass the security desk
• Key card required to open your room door and to operate elevators
• Guests must show photo ID and be signed in
• You are responsible for your guests at all times

Emergencies

• Call the Don-on-Duty
• Call Front Desk – dial 0 from any residence room
• Call Security – 416.585.3155
• 911 should be called only in the following cases:
  • A life threatening emergency – e.g. someone is choking
  • There is a fire in the building
  • A significant crime is in PROGRESS – e.g. assault
  • An immediate threat to life

What will housekeeping do in my room?

• Your room will be cleaned and toilet paper and garbage bags replenished weekly.
• Scheduling changes can occur occasionally due to public holidays or unexpected staff absences.
• If housekeeping services are turned away they will not be able to return later in the day. Your room will not be cleaned until the following week.
• The housekeeping staff will vacuum, mop or wipe visible surfaces in your room. If items are left on the floor, cleaning will be done around them.
• Your bathroom sink, toilet bowl, bathtub and floor will be cleaned and sanitized.

What am I responsible for?

• Making your own bed, picking up after yourself and generally keeping your room in clean condition, including cleaning any areas where you have placed your personal belongings.
• Garbage removal is your responsibility! Housekeeping will not take your garbage out for you. You must place any garbage or recyclable items in the receptacles on your floor.
• If you spill something, it is your responsibility to clean it up.
• If you need extra garbage bags or to use the vacuum during the week, please see the Front Desk for assistance.

Have a question?

Contact us at rooms.chestnut@utoronto.ca for any of the following:

• Want to be notified of changes to your weekly cleaning schedule
• Need to skip cleaning for the week? Just send us an email 2 business days in advance
• Need a little time? You can ask the room attendant to come back within 20 minutes, if you are still not ready to have your room cleaned then it will automatically be rescheduled for cleaning the following week.

Responses may take up to 2 business days -- for any urgent items please contact the Front Desk.

We have a dedicated team of in house maintenance staff that are here to help support the needs of students in their physical spaces. Maintenance requests can be submitted at any time on the Chestnut Residence Maintenance Portal, and will be addressed in order of priority.

For an immediate maintenance emergency students can contact the front desk in order to request service.

There is a phone on each floor that is located near the elevator. You may use the following extensions to connect with our staff in the building:

• Security: 53155
• Front Desk: 30001
• Residence Office: 53160
• ResNet: 53182

Alternatively, if you wish to call any staff within the building from your own personal cellphone, you will need to dial the full number:

• Security: 416.977.0707, Ext. 2 or 53155
• Front Desk: 416.977.0707, Ext. 0 or 30001
• Residence Life Office: 416.585.3160, Ext. 53160
• ResNet: 416.585.3182, Ext. 53182

Residents at Chestnut are permitted to have up to 4 guests at a time. This policy is subject to change at anytime.

• ALL guests must be pre-registered in the Housing Portal prior to arrival.
• Guests should be prepared to display their confirmation email to a security or residence staff member when requested.
• Residents must always be with their guests, including escorting the guest out of the building.
• Guests are allowed to stay overnight for up to 3 nights consecutively and 10 nights total per semester as outlined in the Community Standards.

Guest Registration

To register a guest on StarRez, please complete the following steps:

1. Login to the StarRez portal
2. Go to the My Guests tab (found by clicking the hamburger menu icon)
3. Select Register a New Guest and complete all information.
4. A confirmation e-mail is sent to you the resident, to your guest, and to your roommate (if you have one).

Don-on-Duty

• On duty every night from 8 pm – 8 am
• On duty 24 hours on the weekend
• Completes rounds of student floors and ensures quiet hours are respected
• Carries a cell phone and responds to student emergencies