The University of Toronto, in partnership with Thrive Health, has launched the UCheck self-assessment web portal to support the health & safety of the entire U of T community. Prior to moving into residence, and daily following move in, we ask that you generate a COVID-19 risk status by completing a quick and thorough self-assessment. UCheck allows students to complete a symptom check survey and generates a “green status”  if you are safe to attend campus or a “red status” if you may not be safe to attend campus. We ask that you only come to residence if you receive a green status. If you receive a red status result from the assessment, we recommend that you not come to residence, follow the instructions given in the assessment tool and also contact us at to let us know.


Additionally, please be reminder that one of the best ways to stop the spread of COVID-19 and to protect yourself and the community, is through proper and regular hand-washing.

We believe residence is an important part of the university experience and we’re excited to be welcoming you this fall.

In keeping with COVID-19 guidelines, we have carefully planned our residence move-in process to ensure we are practicing the safest measures. As such, we ask that you please review and adhere to all of the information outlined below to ensure you are thoroughly prepared.

Important Health & Safety Information & GuidelinesQuarantine Requirements for International Travellers Move-in Dates & Times What to Bring Directions to Chestnut Residence Parking Step by Step Move-in Know Who to Ask for Help Stay Nourished & Hydrated Say Goodbye to Your Family/Helpers Chestnut & U of T Orientation Commuting to the St.George Campus Explore Downtown Toronto Preparing your Computer

We’re ready for you!

Our priority continues to be the health and safety of our residents.

We continue to monitor our move-in plans to ensure they align with public health guidelines and have implemented the following measures and guidelines within residence:

  • Temporarily suspending our guest policy to limit the amount of traffic in the building; the only exception to this is during move-in, where students will be permitted to have a maximum of 2 family members/helpers for the duration of their move-in only. All students, including helpers, must wear mask at all times (except within your own room).  Helpers must not have been outside the country within the past 14 days, be experiencing symptoms of illness, or have been in contact with anyone who has tested positive for covid-19 in the past 14 days. Helpers should not come to campus if they have symptoms or answer yes to any of the self-screening questions. Please note that we will need to record the names and phone numbers of any helpers you bring with you to residence for contact tracing purposes. 
  • In accordance with the City of Toronto by-law, we ask that all persons entering or remaining in these premises wear a mask or face covering which covers the nose, mouth and chin when in common spaces (including Lobby, Elevators, Lounges, Laundry Room, etc)
    • Exceptions include people who cannot wear a mask for medical reasons, or children under two years old, or those who require accommodation in accordance with the Ontario Human Rights Code.
    • Proof of a medical condition is not required.
  • 2 masks and 1 touchless safety tool will be provided to residents when they check-in at the Front Desk on their move-in day
  • Signage that promotes physical distancing, hand washing, and other health and safety reminders
  • Additional hand sanitizing dispensers have been installed
  • Foot door pulls and door levers have been added to decrease the amount of high touch points when opening doors
  • Residence staff members have been trained on health and safety measures
  • All spaces including high touch areas are cleaned on a more rigorous schedule
  • Enhanced cleaning protocols that include disinfecting
  • Additional physical distancing equipment, such as plexiglass barriers, are in place in high traffic areas following public health guidelines

Students who need to fulfill the 14-day mandatory quarantine period will be able to arrive early.

The University’s Mandatory Quarantine Accommodation program will start August 15th. If you will be arriving sooner, please contact

As part of this program, the University will provide:

  • Transportation from the airport to the quarantine location
  • Private room with washroom at a hotel or at a U of T residence (depending on availability)
  • 3 meals/day delivered to your door
  • Other supports (daily check in/nurse monitoring, quarantine supplies including personal thermometer, residence life staff, and connections with your academic division for information on programming, orientation, etc. during your quarantine)

An application form is available at (students will need to login using their JOIN/UTORid).

Students will need to sign-off on self-isolation protocols aligned with relevant government guidance, and remain in their rooms for the 14-day period. Guests will not be allowed during this time.

The University has developed Principles for 14-day mandatory quarantine for students entering Canada as part of the broader UTogether2020: Roadmap for U of T.

More information is outlined in the Frequently Asked Questions section on the Office of the Vice-Provost, Students website.

This year, our regular 2 day move-in schedule has been extended across 10 days (August 29 – September 7). This will allow for ample physical distancing to ensure a safe and seamless move-in for all residents. During these times, additional staff supports will be on-site to direct residents and coordinate the flow of move-ins.

You will be required to register for a move-in time slot. You will receive an email with information regarding registering for a time slot shortly after receiving your residence offer and selecting your room.

Once you have selected your time slot, we ask that you please stick to it to ensure a smooth move-in process. However, we understand that emergencies and unavoidable circumstances may arise preventing you from arriving as scheduled. Should you be unable to arrive as scheduled you will have the ability to cancel and reschedule your time slot online.  However, please note that if you need to reschedule to a time that is less than 48 hours prior to your arrival, you will need to contact us to let us know:

We currently are not permitting any guests, however, you will be permitted to have up to two(2) individuals assist you as move-in helpers while moving into residence. Prior to arrival, these individuals must also complete the Ontario Government’s provincial COVID-19 Assessment and are only permitted to come to residence if the result of their assessment indicates that they do not have symptoms of COVID-19. Move-in helpers will be asked for their names and phone numbers by staff at our check-in desks, in order to assist with contract tracing if necessary.

You and your move-in helpers must all wear masks that cover the nose, mouth, and chin while you are in all common-use indoor spaces on the U of T campus, including hallways, stairwells, washrooms, and the dining hall within residence buildings.  For more information please see the Policy on Non-Medical Masks or Face Coverings approved by the University of Toronto’s Governing Council on August 10, 2020.

Anyone who has been outside of Canada within the past 14 days, or is experiencing symptoms of illness or has been in close contact with anyone who has tested positive for COVID-19 in the past 14 days should not come to campus. If needed, we can accommodate a later move-in date for you.

Not able to move-in between August 29 – September 7, 8:00 AM – 10:00 PM?

Not to worry! Students are still permitted to move-in outside of the time slots indicated above and are able to register for a move-in time slot between September 8 – 13th, however with slightly reduced hours of availability: 8:00 AM – 7:00 PM.

Need to move-in after September 13th? Please see our ‘Late Arrival’ section below for more details.

Additional Arrival Information:

  • Early Arrival – For those who are experiencing circumstances that are unavoidable and are requesting special consideration to arrive early (prior to August 29th, 2020) and who do not need to quarantine, please review our Early Arrival information and application form outlined on our Admissions page.
  • Late Arrival – All residents must occupy their rooms by midnight on September 13, 2020, in order to avoid forfeiture of the room assignment. If a resident does not pick up their keys and occupy their room by midnight on September 13, 2020 (as per section 1.1. in your Occupancy Agreement) it will be assumed that the resident is cancelling their space in residence. Their reservation, occupancy agreement, and deposit are automatically forfeited and cancelled, and the University may license the Room to another resident forthwith without notice.
  • If you are experiencing circumstances that are unavoidable and are requesting special consideration to arrive late, please contact the Residence Life Office as soon as possible, outlining the details of your situation.

Please note: In order to expedite your move-in and due to limited storage space within your room, we ask that you make every attempt to limit the amount of items you bring with you and ask that you consider only the essential items you’ll need over the course of the academic year.

Chestnut Residence provides students with the following:
  • 1 Double sized bed per student
  • 1 Pillow per student
  • 1 Desk and Desk Chair per student
  • 1 Dresser per room
  • 1 Armoire in double rooms
  • 1 Closet per room
  • Curtains for the room
  • Shower curtain in the bathroom
  • Waste and Recycling Bins
  • Smoke Detector & battery
Don’t Forget to Bring:

  • Bedding (Chestnut Residence provides Double sized beds)
  • Pillow case
  • Favourite books, movies, pictures
  • Hangers
  • Alarm clock
  • Decorations – posters, plants, photos, etc.
  • Sticky-tack adhesive or poster tabs for decorations (no nails or tacks!)
  • Storage boxes for your room (there is no extra storage in the residence)
  • Laundry bag and HE (High Efficiency) washing machine detergent
  • Mattress Cover (optional)

You can pre-order bedding, bath linens, and closet storage from: Residence Linens

You Might Also Want to Bring:
  • A small/mini fridge for your room (max. 1 metre in height)
  • Ear plugs or eye masks for sleeping
  • TV (Residence rooms are not equipped with cable)
  • Semi-formal wear
  • Winter clothing
What NOT to Bring:
  • Items that promote unsafe alcohol consumption (e.g. drinking games or drinking game tables, funnels, kegs or any other drinking paraphernalia)
  • Any illegal substances, non-prescribed drugs/narcotics, or drug paraphernalia (including hookahs, bongs, pipes, e-cigarettes and vaporizers etc.)
  • Candles, incense, potpourri etc.
  • Large stereos, sub-woofers or DJ equipment
  • Valuables (Chestnut does not have storage safes so valuables are kept at one’s own risk)
  • Extra Furniture (Students are also not permitted to add or remove any furniture from rooms)
  • Any cooking appliances including hot plates, rice cookers, toasters, toaster ovens, microwaves, kettles, coffee makers, etc. (there is a communal fridge and microwave on each floor)
  • Weapons are restricted. Items worn for religious purposes or used for extracurricular activities such as martial arts require advanced permission from the Residence Office
  • Pets (dogs, cats, fish, lizards, hamsters, etc.)
By car

On your move-in day you will be permitted to park for FREE in the Chestnut underground parking garage for the duration of your move-in time. Please see the Move-In Parking section for full details. 

  • From the East:
    • Follow the 401 W onto the 401 Express.
    • Take the 404/Don Valley Parkway (DVP) exit towards downtown.
    • Merge onto the DVP South.
    • Take the exit toward Richmond street downtown.
    • On Richmond, turn right onto University Ave.
    • Follow University Ave. north to Armoury St.
    • Turn right onto Armoury St.
    • Follow Armoury St. to Chestnut St.
    • Turn left onto Chestnut St.
    • Chestnut Residence will be on your immediate right.
  • From the West:
    • Follow the Queen Elizabeth Way (QEW) to the Gardiner Expressway.
    • Take the Bay St./York St. exit toward Yonge St.
    • Keep right and follow the signs for York St. N.
    • Merge onto York St. (York St. will become University Ave.)
    • Follow University Ave. north to Armoury St.
    • Turn right onto Armoury St.
    • Follow Armoury St. to Chestnut St.
    • Turn left onto Chestnut St.
    • Chestnut Residence will be on your immediate right.

By Train or bus
If travelling to Chestnut Residence via train or Go bus, you final destination will be Union Station. 

  • Transportation options from Union Station include TTC, taxis, or uber

By Air

  • On your move-in day you will be permitted to park for FREE in the Chestnut underground parking garage for the duration of your move-in time.
  • 2020-21 Parking Voucher
  • Please ensure you have printed your parking voucher prior to arrival and have it clearly displayed on your dashboard.
  • Upon arrival, pull up to the awning and unpack your belongings from the vehicle.
  • Please ensure someone remains with your items in the lobby area while the vehicle is parked in the underground garage. Do not leave your vehicle or items left unattended. (If you are moving by yourself, without helpers, you can leave your belongings in the lobby while you park your vehicle, please notify staff.)
  • Please proceed to the FREE parking area in the underground garage (through the van ramp leading down to the loading dock).
  • Once you have parked, take the elevator back up to the lobby to proceed with move-in.
  1. Arrive at Chestnut Residence on the date and time of your registered move-in time slot. It is extremely important that you arrive during your booked time slot. You can cancel and reschedule your time slot online through StarPortal, however, please note that if you need to reschedule to a time that is less than 48 hours prior to your arrival, you will need to contact us to let us know:
  2. If you are driving, please ensure you have printed your parking voucher prior to arrival and have it clearly displayed on your dashboard with your cellphone number written on it. Please pull up to the awning and unpack your belongings from the car. Parking will be free in Chestnut’s underground parking garage for the duration of your move-in time slot.
  3. There will be moving carts available in the lobby of Chestnut Residence along with disinfectant wipes. You are welcome to use these carts to assist in moving your belongings. Please ensure you wipe down the carts when you receive them and when you return them.
  4. Once inside the lobby, please report to the Front Desk to check-in and receive your room key card. Please then join the line for the elevator and ensure you respect social distancing (there will be markers on the floor); only enter the elevators with your family/friends/helpers while moving your belongings. If you are moving by yourself, without a friend or family member to help you move, you can leave your belongings in the lobby while you move what you are able to carry up to your room. Please notify the Front Desk that you will be doing this.
  5. If you would like the option of a wired internet connection, proceed to the IT Desk (next to the Front Desk reception), to register for modem & cables for in-room internet.
  6. Say goodbye to family/helpers. Once you have moved in all of your items, we kindly ask that you say farewell to your family/helpers as quickly as possible in order to adhere to your move-in time slot and allow space for other residents to safely move-in.
  7. A virtual floor meeting for each floor will be held on Monday, September 7th at 8:30 PM – you’ll get a chance to meet your don as well as your neighbours! Watch out for more details via email.
  8. Please ensure you pay $20 (cash) for your Floor Fees. These funds go towards activities the Floor Council and Don will organize throughout the year. You will be given an envelope to place the fees into + write your name and room number. Envelopes are to be dropped off to your Don. Full details will be communicated via email.

To help facilitate physical distancing throughout move-in, we have limited the number of on-site staff. However, rest assured staff and supports are still in place to ensure a safe and efficient move-in.

  • There will be signage posted throughout the building to also assist in directing the move-in process; please ensure you review and adhere to the notices posted.
  • If you require assistance or have any questions, please ask a Chestnut Residence Staff Member at the Front Desk.
  • Staff will be wearing navy blue shirts that say “welcome home” – feel free to speak to anyone in one of these shirts for assistance.
  • Between Aug 29-Sept 7, the dining hall will be operating on reduced hours with limited offerings (full details TBD)
  • Full service will be available starting in the afternoon on Sunday, September 6, 2020
  • You may want to bring a water bottle with you to move-in, to help you remain hydrated. The tap water in your room is safe to drink.

Once you have moved in all of your items, we kindly ask that you say farewell to your family/helpers as quickly as possible in order to adhere to your move-in time slot and allow space for other residents to safely move-in.

As a reminder, due to COVID-19, residents are currently not permitted to have any guests.

When public health guidelines deem it safe to do so, we will reevaluate this policy – thank you for your understanding.

In previous years, Chestnut Residence Council (CRC), the elected student government in the residence, organized orientation and welcome activities for students that complement their College and Faculty activities. Unfortunately, this year, due to the pandemic, this has not been possible. Stay tuned for more details on CRC virtual events that will take place throughout the academic year.

For more information, contact or

Learn more about who your residence council is….

Additionally, U of T Student Life has put together a wide assortment of virtual orientation events and activities that are fun and informative and intended to help you make a smooth transition to life on campus. For full details checkout the 2020-21 U of T Student Life Orientation Calendar.

You are also encouraged to visit your college, faculty, and student union website for details on additional orientation activities:

Most residents either walk, bike, or take public transit (TTC) when travelling to and from campus, or around the city of Toronto.

Chestnut Residence is a 15-20 minute walk from campus, however, commute times will vary depending on weather and where a student’s classes are located.

Many students invest in a bicycle for faster travel. We do not recommend expensive bikes as bike theft on campus and in Toronto is quite common. If you do bring a bike with you to Chestnut:

  • You can store your bike in 1 of 2 rooms located on the concourse level
  • Register your bike at the Front Desk and they will program your key card to allow access
  • Remember to keep your bike locked up, even in the bike room

You may also want to consider a public bike share program, such as Bike Share Toronto.

Click on map above to enlarge.

Chestnut Residence is steps away from:

    • City Hall the Nathan Phillips Square (with the famous TORONTO sign)
    • Dundas Square (reminiscent of New York’s Times Square with myriad billboards- the lights and colours showcase the excitement of our downtown core)
    • Eaton Centre (Toronto’s premier shopping centre, with more than 230 retailers, restaurants and services)
    • University Avenue (home to four of the University Health Network hospitals, including Princess Margaret and Toronto Western)
    • St. Patrick Subway Station (located on the Yonge-University subway line)


Due to COVID-19, attractions and retail stores may be closed or have reduced hours and services.

Learn about Toronto’s current health situation, how you can stop the spread and actions the City is taking to reopen, recover and rebuild.

Home & Hardware




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Shopping Centres


Preparing Your Computer

What to do before you come to campus (recommended):

For Computers

  • Apply all updates for your operating system and all other installed programs (Windows, Mac, Linux, or other)
  • Make sure your antivirus is current. U of T students can download a free version of antivirus software.

Mobile Devices

  • Make sure the operating system and other installed apps for all your other mobile devices (smart phones, tablets, or other) are current. Refer to your device user guide for instructions on how to update and keep your mobile device current.

Additional Information

  • There is Wi-Fi inside the rooms and common areas throughout the building, you will need to use your valid UTORid and password to get connected
  • If you also want a hard wire connection, set up assistance is available through ResNet (located in Lobby beside Front Desk)
  • Some new laptops are no longer manufactured with Ethernet connections. To connect to internet in one’s room, you will need to buy an adaptor and install drivers on your computer. ResNet is happy to advise students where they can purchase needed adapters.

*Please be vigilant of content being downloaded/viewed. Torrents, pirated material, and/or illegally sourced content downloaded over the University of Toronto network can lead to internet connection suspensions initiated by the copyright holder. Please refer to the Network Usage Agreement.

If you have any questions, or difficulty connecting to the UofT network when you arrive, please visit the ResNet booth beside Front Desk or call: 416.585.3182.

For additional information and resources, visit the ResNet web page (select the “ResNet Internet Information tab”).

Have more Questions about residence? Please review our Frequently Asked Questions!